Frequently Asked Questions (FAQs)

I need help selecting products for my particular vehicle

We have a very experienced sales team available Monday-Friday 9am-5pm to answer any question under the sun. You can reach them on 1300 66 29 20.

If you'd prefer to come visit us at our Brendale showroom, you can find our address on our contact us page.


How long will my delivery take?

Order processing time: 2-6 business days (excludes supplier delays)

Approximate shipping time:

Brisbane 1 – 2 business days
Gold Coast/Sunshine Coast 1 – 2 business days
Sydney & Melbourne 2 – 4 business days
Northern & Central QLD - metro 2 – 4 business days
Northern & Central QLD - regional 3 – 5 business days
Adelaide, Perth & Darwin 3 – 7 business days
Tasmania, Regional NSW, VIC, WA, NT, SA 4 – 10 business days

* Express freight options available for all shipping areas. Pricing upon request.

Will I get advised as to when my items will be arriving?

Yes, you will be notified when your items have left our warehouse. Most freight services will provide tracking and an estimated ETA.


How are items shipped, and do I need to be home to receive these?

Items will be required to be signed by an authorised person before they can be left at their destination. Smaller items may be left at the address only if a safe place can be found by the driver.

All bulky items such as leaf springs, bullbars and other barwork will sent on a pallet and must be removed from the freight company's vehicle either by hand or forklift. No assistance can be offered by freight company personal due to WH&S. As such, we cannot leave items unattended if you are not home when the delivery arrives.


Do you price match other stores or online vendors?

Yes, on a case by case basis. Please contact us with your price match request.

We understand that many people hunt the absolute lowest price possible. However, as we are a genuine retailer and distributor for many of Australia's premier 4x4 accessory brands, as well as offer a robust warranty network around Australia, we are sometimes unable to match all prices. We also do not price match with any of our stockists around Australia.

Do you offer installation?

Yes, our Brendale showroom and fitting centre can install 4x4 lift kits and suspension, as well as bullbars and other 4WD accessories.

If you are looking for installation in other locations, please contact us and we will be more than happy to recommend a local install partner.


My 4x4 is not listed. Do you have suspension or accessories available for it?

If your 4x4 is not listed, then we most likely do not have suspension available for it. However, all of our accessories (except for bullbars and other barwork) should be suitable for most vehicles. Please call us on 1300 66 29 20 if you require assistance choosing the right product for your vehicle.