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All purchases are backed by our 100% Satisfaction & Fitment Guarantee. T&Cs apply.
All purchases are backed by our 100% Satisfaction & Fitment Guarantee. T&Cs apply.

Shipping & Refund Policy

Here at Direct Suspensions, it is our mission to help make shopping online for auto parts as easy as possible. That is why we offer an industry leading Fitment Guarantee and 30-day change of mind policy.

 

What does our Fitment Guarantee cover?

  • Parts that not fit for purpose, or as described on our website
  • Parts that do not fit the vehicle they are described as fitting
  • Parts that do not work together (when sold in a combo, i.e. a lift kit)
  • Parts that do not carry the amount of weight they were stated as carrying

If you wish to return an item, please e-mail us via our contact form.

 

Do you offer a 30-day change of mind policy?

Yes! As long as the part is unused and in resellable condition. You will receive store credit unless there is a clear manufacturer fault, or any of the above conditions as part of our Fitment Guarantee are met.

Return shipping for change of mind returns is to be paid by the customer.

If you wish to return an item, please e-mail us via our contact form.

 

How long will my delivery take?

During 'COVID' we are experiencing delays with both receiving stock from suppliers, as well as processing the large amount of online orders we are receiving. For all in stock items, the estimated processing time is 6 business days. After this, you will receive an e-mail with a tracking number.

There is a high chance an item that is in stock may suddenly fall out of stock with one of our suppliers. We will endeavour to communicate this within 24 hours. If you are requiring a more certain timeframe, please e-mail us via our contact page.

We thank you for your patience.

Once an item has been dispatched from our warehouse, the following freight transit times can be used as a guide only:

Brisbane 1 – 2 business days
Gold Coast/Sunshine Coast 1 – 2 business days
Sydney & Melbourne 2 – 4 business days
Northern & Central QLD - metro 2 – 4 business days
Northern & Central QLD - regional 3 – 5 business days
Adelaide, Perth & Darwin 3 – 6 business days
Tasmania, Regional NSW, VIC, WA, NT, SA 4 – 8 business days

* Express freight options available for all shipping areas. Pricing upon request.

 

Will I get advised as to when my items will be arriving?

Yes, you will be notified when your items have left our warehouse. Most freight services will provide tracking and an estimated ETA.

 

How are items shipped, and do I need to be home to receive these?

Items will be required to be signed by an authorised person before they can be left at their destination. Smaller items may be left at the address only if a safe place can be found by the driver.

All bulky items such as leaf springs, bullbars and other barwork will sent on a pallet and must be removed from the freight company's vehicle either by hand or forklift. No assistance can be offered by freight company personal due to WH&S. As such, we cannot leave items unattended if you are not home when the delivery arrives.